Privacy Policy
Last updated: 3 June 2026
This Privacy Policy explains how My HGV Professional Driver Training (“we”, “us”, “our”) collects and uses personal data when you visit https://myhgvtraining.co.uk, submit an enquiry, or contact us by phone or email. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Data controller
My HGV Professional Driver Training
Logistics House, Great South Road, London, EC1A 1BB, United Kingdom
Email: privacy@myhgvtraining.co.uk
Phone: 0800 000 0000
2. Personal data we collect
- Enquiry form: name, email, phone number, licence preference, nearest training hub, and optional finance concerns.
- Communications: records of calls, emails, or messages if you contact us.
- Technical data: IP address, browser type, device information, and pages visited (only if you consent to analytics cookies).
- Cookie data: your cookie consent preferences (essential cookie).
3. How we use your data and lawful bases
| Purpose | Lawful basis (UK GDPR) |
|---|---|
| Responding to training enquiries and arranging callbacks | Consent (when you submit the form) and legitimate interests (operating our business) |
| Matching you with training providers and finance partners | Consent and steps prior to entering a contract at your request |
| Website security, spam prevention, and form delivery | Legitimate interests and legal obligation where applicable |
| Analytics to improve our website | Consent (analytics cookies, only if you opt in) |
| Marketing about HGV training (optional) | Consent (only if you tick the optional marketing box) |
4. Who we share data with
We may share personal data with:
- Accredited HGV training partners and instructors in your region
- Finance brokers or lenders if you request payment plan information
- Service providers (Formspree for enquiry delivery, hosting, security, analytics, where consented)
- Regulators or authorities if required by law
We do not sell your personal data.
5. International transfers
Our website is hosted in the UK/EU where possible. If any processor transfers data outside the UK, we ensure appropriate safeguards (such as UK International Data Transfer Agreements or adequacy regulations) are in place.
6. Retention
- Enquiries: up to 24 months from last contact, unless a longer period is needed for legal or regulatory reasons.
- Marketing consents: until you withdraw consent or 24 months of inactivity.
- Cookie consent records: 6 months, then we will ask again.
- Analytics: per Google Analytics default retention (configurable, typically 14 months maximum).
7. Your rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you
- Rectify inaccurate data
- Erase your data in certain circumstances
- Restrict or object to processing in certain circumstances
- Data portability where processing is based on consent or contract
- Withdraw consent at any time (without affecting prior lawful processing)
To exercise your rights, email privacy@myhgvtraining.co.uk. We respond within one month.
8. Complaints
You may complain to the Information Commissioner's Office (ICO): ico.org.uk/make-a-complaint. We encourage you to contact us first so we can try to resolve your concern.
9. Automated decision-making
We do not use solely automated decision-making that produces legal or similarly significant effects. Finance eligibility assessments may involve automated scoring by third-party lenders under their own policies.
10. Children
Our services are intended for adults aged 18 and over. We do not knowingly collect data from anyone under 18.
11. Changes
We may update this policy from time to time. The “Last updated” date at the top will change and, for material changes, we may display a notice on our website.